Vacations so good they may not even miss you...ok, maybe a little.
Dogs are pack animals, but they’re also den animals, and it is important for them to have their own quiet place to retreat to during their vacation. That said, we believe that tired dogs are happy dogs, so pups are ONLY in their suites for mealtimes, the midday nap, and bedtime (as long as they meet the requirements for group play. If they don’t, they’ll still get 4 individual play sessions per day).
Our boarding is extended hour boarding. Doggie days start early at 6:30am and don’t end until the last potty break at 9pm! By giving the dogs the chance to play all day, we’re also setting them up for a night of sound, restful sleep.
Finally, the only things we care more about than puppy playtimes are safety and security. Our facilities are climate-controlled, and equipped with state-of-the-art security features to help keep pet parents’ minds at ease. Multiple cameras, sensors, and double-gate systems alert us to even the tiniest pup out of place, and strict policies ensure no one takes Fido home without being on his pickup list.
Stays include a private suite with maid service and room service, fresh water, raised bedding, unlimited playtime, and lots of attention! Medication administration and special food preparation are also included when needed. Boarding includes a full day of daycare on arrival day (we recommend arriving early in the morning so your dog can play all day and get a good night’s sleep) and a half day on departure day. Pricing is just like a human hotel, where rates are per night, and checkout time is 11:00am. Late checkout is totally an option if your travels bring you back home later in the day. Pups staying 5 nights or more receive a free Going Home Bath on departure day!
Boarding reservations require a $25 deposit for rooms to be held. Deposits are refundable if reservations are cancelled at least 24 hours prior to scheduled drop off time. Please note these policies are different during holiday and peak periods - click here for more info!
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Headed to the beach for Spring Break? The lake for Memorial Day? You’re not the only one. We observe most of the same holidays as the White House, but by “observe” we mean work our tails off caring for LOTS of pets! Every boarding facility on the planet sells out during holiday periods, so having ground rules helps us ensure the pets who stay with us get the maximum amount of fun. Use this info to help plan your pets’ vacation with us while you’re planning your peak-time travel. Click here to visit the Peak Season Boarding page!
Dog Boarding FAQ
Are reservations required?
Yes. Weekends and peak periods typically sell out. We know things sometimes come up last minute and we will always do our best to accommodate if we can!
How far in advance should I book my reservation?
Holiday reservations should be booked as soon as your travel dates are confirmed. Most boarding facilities sell-out for every major holiday, and we are typically full 3-4 weeks before the holiday approaches. Non-peak travel dates can typically be accommodated with just a few days’ notice.
- What is required for my dog to stay at Hounds’ Hideaway?
All dogs must be up to date on vaccinations for Rabies (1 or 3 year), Bordetella (every 6 months), and DHLPP. If your dog is nearing his due date for vaccines, please remember that Bordetella vaccines must be given at least 48 hours before arriving at Hounds’ Hideaway. If you would like your dog to participate in group play (daycare) while boarding, the following requirements also apply: (1) Puppies must be at least 16 weeks old (must have had 3 rounds of vaccination and a negative fecal test). (2) Dogs must be spayed or neutered by age 8 months. (3) Dogs must be on flea/tick prevention and be flea-free upon arrival
- Where will my dog sleep?
Naps and goodnights happen in one of our private suites. They’re designed to be large enough for your dog to get up and move around or eat his meals, but small enough that it feels like a cozy den. Doors are tempered glass, so pups can still see everything going on and don’t feel “caged.”
- What will my dog do during the day?
Provided your dog meets the requirements for Daycare, your dog will participate in all the off-leash playtime fun, and it’s all included! Wakeup call is at 6am, and daycare lasts until 6:30pm. Our boarders get a morning break for breakfast in their rooms, two one-hour “quiet time” breaks during the day, and boarders have dinner in their rooms at 6:30pm. Everyone gets a bedtime potty break at 9pm, and lights-out is at 9:30pm. Learn more in the Daycare FAQ below.
- Can I call to check on my dog during his stay?
Of course!! If you’re an iPhone or iPad user, take advantage of the evening Tuck In Service for $5 that includes a FaceTime chat with parents – the perfect way to say goodnight. We also believe pictures are worth a thousand wags, so we post them daily on our Facebook and instagram. You can also text our Pack Phone at 501-548-5628 for updates. If that’s not enough, you can call as often as you like, or join our private Hounds’ Hideaway Pet Parents Group on Facebook.
- What if my adult dog is not spayed or neutered?
For safety reasons, unaltered dogs over 8 months old are not permitted in group play. If your vet recommends that your pet remain intact for health reasons (up to a certain age), we will do our best to accommodate you. For all other unaltered adult pets, a $20 per night Hormonal Hound Fee will be applied, no exceptions. Hounds’ was designed to allow dogs to take advantage of their pack instincts and social nature, and we think it kind of sucks for the intact dog to have to sit in his room and watch all the other dogs play. Unaltered dogs receive 4 half-hour individual playtimes per day.
- What if my dog is really old, cranky, or has a health condition?
Every pet’s age and any health conditions or advisories are noted on his chart, and staff are informed of dogs who may need extra breaks, medicines, or who aren’t playful like their young counterparts. Oftentimes older pets do enjoy the company of others, and prefer watching them from a comfy cot on the sidelines.
- What times can I pick up and drop off?
Your dog will have a better start to his vacation if he is dropped off in the morning. This allows for ample social time and activity, which will help him eat and rest better. Boarding drop-offs are accepted Monday to Friday 6:30am-11am, Saturday 8am-11am, and Sunday 10am-12pm. Checkout time for boarding is 11am, but late pickup can be arranged for a half-day of daycare fee ($11 per dog). Boarding pickups are accepted Monday to Friday 6:30am-11:00am and 2:30-6:30pm, Saturday 8am-11am and 1:30-5pm, and Sunday 10am-12pm and 3pm-5pm. Pickups and drop-offs are not accepted outside these hours.
- What is required for my dog to stay at Hounds’ Hideaway?