Peak Season Boarding
PEAK BOARDING DATES: New Year’s Eve and New Year’s Day, Easter weekend, SUMMER (Memorial Day weekend through Labor Day weekend), Thanksgiving week, and Christmas week. We also observe Conway, Jonesboro, and Rogers Schools’ Spring Break as a holiday boarding time.
PEAK BOARDING RATES:
+ $3 more per night above regular rates
Late Checkout // 11am until closing time. $15 per dog
PICKUP & DROP-OFF HOURS
Thanksgiving, Christmas Day: CLOSED – no pick-ups or drop-offs
New Year’s Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Christmas Eve: OPEN 3-5pm for pickup.
Pets picked up on these dates will incur $15 holiday pickup charges.
Spring Break: Regular hours
NEW CLIENTS are not accepted during peak boarding dates. If you’d like to have your pet stay with us during a peak time, we ask for the dog to attend a minimum of one day of daycare prior to the reservation being confirmed. Because of the high number of dogs boarding during these times, it is important that all pets staying with us be suitable to some form of group interaction. Boarding can be stressful for your dog, and visiting the facility prior to staying overnight will help him feel comfortable here when staying for a few days.
50% of estimated boarding total due at booking. Payment is required to hold reservation and valid credit card is required on file. Refundable if dates are changed or canceled TWO WEEKS (14 days) prior to scheduled drop off date.
MINIMUM STAY: two night stay minimum required during holiday/peak periods.
NO SHOWS: No-shows will be charged in full.
EARLY CHECKOUT: Deposit for remaining scheduled days will be non-refundable. Should you arrive back early from your trip, you can pick your pet up at your convenience. Please keep in mind that 72 hour early-pickup notice is required in order to avoid being charged for any unused nights.
Unaltered (not Spayed or Neutered) Adult Dogs
For safety reasons, unaltered dogs over 8 months old are not permitted in group play and are not accepted during Peak Periods. If your vet recommends that your pet remain intact for health reasons (up to a certain age), we will do our best to accommodate you. Hounds was designed to allow dogs to take advantage of their pack instincts and social nature, and due to the high number of pets staying with us during these times, we are not currently able to accommodate Individual Care clients.